Canceled orders:

We attempt to keep a good supply of each product we offer in stock at all times. However, due to circumstances beyond our control, we occassionally may not have an ordered item in stock. In these circumstances, we will attempt to notify you when you place your order that it may take an extra day or so before the item ships. 

All orders canceled, will incur a $10.00 service charge for time spent processing your order. The only exception to this policy would be in the case of an item placed on backorder when no availability date able to be obtained. No orders may be cancelled or modified once the product leaves our facilities or any warehouse facility from which we ship.

Time in transit:

We ship orders according to UPS/FEDEX pickup schedules per our area. Once the package leaves our facility Ewe-Phoria.Com will not be responsible for delays or misdirected orders by carriers such as UPS, FEDEX, or United States Postal Service. To avoid delays, make absolutely sure you supply correct shipping address including correct zip code. Any part of a shipping address that is incorrect will automatically cause a delay by the carrier. If you need an item by a certain time, please select or request a specific delivery option instead of reyling on the regular ground option.

Returns:

• Returns must be made within 15 days of receipt of initial order
• Returnable items will be subject to a 15% restock fee
• Returnable items MUST be in original packaging, and in undamaged resellable condition
• Returnable items may be returned for exchange or credit only (no cash refunds)
• Any items sealed in plastic packaging ARE NOT RETURNABLE IF OPENED
• Shipping charges will not be refunded or credited under any circumstances
• Returnable items must be sent to the address at the bottom of this page per our authorization instructions to receive proper credit/exchange
  
  Return and warranty items should be shipped UPS to the following address:
  
  KS&A Orchards
  P.O Box 234
  Commanche, OK 73529